We ship UK wide - Our prices are £6.99 for standard delivery in England however these do vary for Scotland and Northern Ireland. You can use our shipping calculator tool to give you an exact shipping cost before checkout. All orders over £150 are eligible for free UK delivery.
All shipping time frames are given as an approximate guide. We aim to deliver most items within 7-12 working days, with the exception of specialist items where this may take longer.
Where items are available on pre-order, this information, with the expected lead time provided by the supplier, will be displayed in the product description.
We will keep all customers updated as to when their items have been shipped, and appreciate your patience if there are any delays.
We use ParcelForce for our primary shipping, and a specialist courier for larger / fragile items.
We are currently only able to offer local pickup from our warehouse during the hours of Monday-Friday: 09.30-17.00.
Full details, including the collection address, will be provided via email notification when the order is marked as ready for pickup.
Contact Email - firstname.lastname@example.org / Telephone contact - 01908 317477
Items must be returned to Reclaimed Reloved in the original packaging within 14 days of delivery.
With the exception of faulty products, return postage must be organised, and costs covered, by the customer.
A returns form can be downloaded here and should be included with the returned item.
Once the returned item has been received, the money will be reimbursed to the original payment method, or a replacement will be issued if requested. It is the responsibility of the customer to ensure that the item is returned to Reclaimed Reloved in the condition in which it was originally received; Reclaimed Reloved will not issue refunds for items that are damaged upon return to us.
Please allow 3-5 working days for refunds to process.
Proof of purchase may be required.
Our Returns Address Has Changed:
From 1st May 2022 our warehouse address will have changed. Any returns that will be due to reach us after Friday 22nd April will need to be sent to:
100 Alston Drive
This Policy Does Not Apply To Our Shops - Please ask In-store for details of their returns policies.