Returns and Refund Policy

Items must be returned to Reclaimed Reloved in the original packaging within 14 days of delivery. 

With the exception of faulty products, return postage must be organised, and costs covered, by the customer. 

A returns form can be downloaded here and should be included with the returned item.

Once the returned item has been received, the money will be reimbursed to the original payment method, or a replacement will be issued if requested. It is the responsibility of the customer to ensure that the item is returned to Reclaimed Reloved in the condition in which it was originally received; Reclaimed Reloved will not issue refunds for items that are damaged upon return to us.

Please allow 3-5 working days for refunds to process.

Proof of purchase may be required. 

Our Returns Address Has Changed:

From 1st May 2022 our warehouse address will have changed. Any returns that will be due to reach us after Friday 22nd April will need to be sent to:

Reclaimed Reloved
100 Alston Drive
Bradwell Abbey
Milton Keynes
MK13 9HF

This Policy Does Not Apply To Our Shops - Please ask In-store for details of their returns policies.